Please note: Ongoing Royal Mail strike action may impact delivery times.
One4all Digital Gift Cards can be ordered here, or you can pick up a physical Gift Card in store.


At the Gift Voucher Shop we aim to provide a first-class service. However, we do realise that at times we may not meet the high standards you have come to expect from us. If you have a concern about any of our products or services, please tell us. We want to put things right – first time. Your comments help us to improve our services.

What happens when we receive your complaint

  1. We will contact you within five working days to confirm we have received your complaint.
  2. We aim to resolve the majority of our complaints within 24 hours of receiving them which is why we ask you for a contact phone number. 
  3. We will always deal with your complaint as quickly as we can. However, if we have not been able to solve or settle your complaint within four weeks of receiving it, we will write to tell you the progress we have made and when we aim to send you a full response.
  4. If we cannot solve or settle your complaint within eight weeks of receiving it, we will write to you and explain why, and tell you when we expect to be able to do so.
  5. If at any stage you are not satisfied with our action or explanation, you can ask for us to refer your complaint to the Group Operations Manager at the above address

If you're unhappy with our response

If you do not agree with our final response, or we cannot respond within eight weeks and you do not accept our explanation, you may refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service can help solve or settle disputes between firms and their customers. They are entirely independent and their services are free to you. Ask us for a leaflet, or contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: Within UK: 0300 123 9 123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs) Outside UK: +44 20 7964 1000