Frequently Asked Questions
When activating your Chip & PIN card please allow 24 hours to receive your PIN.
Orders
Is there a fee for buying the One4all Gift Card?
There is no fee to purchase a One4all Gift Card in store, for example at the Post Office. There is a fee of 99p for postage and packaging when purchasing One4all Gift Cards online.Is there a minimum/maximum amount that I can buy a One4all Gift Card for?
The One4all Gift Card can be purchased in £1 denominations for any amount from £10 up to a maximum of £120. For cards of higher value, please purchase the Chip & PIN card.I have encountered a payment error when trying to purchase a One4all card. What do I do next?
If you have tried to make a payment and received an error this likely means your bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only your bank can confirm the specific reason. The most common reasons for declines are: Incorrect credit card number or expiration date, Insufficient funds, The bank declined based on location, The bank’s fraud rules blocked the transaction, Using autofill or scan card option when entering in payment details. Please retry and manually type in the card details.
Still need assistance?
If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on 03700 84 4444 (local call rates apply) or sending us an email at custserv@one4all.com.
Please note we are dealing with extremely high volumes of queries at present and will endeavour to resolve your query as quickly as possible. We appreciate your patience and understanding at this time.
Normal office hours: Monday to Sunday: 9am - 6pm.
