“Agreement” means the agreement between you and us, which includes these terms and conditions.
“Business Day” means any day from Monday to Friday excluding UK bank holidays.
“Card” means the One4All Restaurant Favourites Gift Card, a prepaid card denominated in sterling, or any replacement Card which we issue to you from time to time.
“Card Transaction” means any transaction whereby the Card is used as payment for goods and/or services at Participating Restaurants.
“Participating Restaurants” means a restaurant in the UK which has agreed to accept the Card as payment for goods and/or services. A list of participating restaurants can be found on the One4all Favourites website.
“Programme Partner” means a corporate body or organisation that purchased the Card.
“Valid Thru” means the period within which the physical Card is operational and ends on the Valid Thru date. (A replacement Card will be required to use any funds remaining on the Card after this date.)
“Website” means the One4all Favourites website www.one4allfavourites.com
“You” (or “you”) and “Your” (or “your”) means the person who purchased the Card or the person in possession of the Card from time to time who has been gifted the Card by the purchaser.
For lost or stolen cards 0345 434 9993
For balance enquiries:
For queries or disputes relating to previous transactions 0345 434 9993
2.1 The use of the Card is subject to the terms of this Agreement as may be varied by us from time to time. The current version of this Agreement is available on the Website. Purchase and/or use of the Card constitutes your acceptance of this Agreement.
2.2 The Card will not be personalised; meaning the cardholder’s name will not be printed on the Card, nor will we hold information about you that will link the Card to you. The Card is transferable by delivery. We will assume, unless and until you tell us to the contrary, that the person who uses the Card at any time is the rightful user of the Card.
2.3 The Card will normally be available for use within 24 hours from the date of purchase; the Card may not be used in the intervening period.
2.4 Please record your Card number or retain the purchase receipt as proof of purchase; the Card number will be needed to check if your Card is lost or stolen (see Clause 8 of this Agreement).
2.5 You may use the Card, until the Card balance reaches zero (£0), at which point this Agreement will automatically terminate and your right to use the Card will cease.
2.6 You can only use your card to purchase goods and services in restaurants participating in the Restaurant Favourites programme with which we have commercial agreements requiring acceptance of the Card. Full list of restaurants is available at www.one4allfavourites.com. The list of Participating Restaurants and how they accept the Card (in store, online or by phone) is subject to change from time to time.
PROTECTING YOUR CARD
3.1 You must:
(a) treat the Card as if it were cash;
(b) take all reasonable care and precaution in the custody of the Card and keep your Card safe;
(c) keep your transaction receipts safe and dispose of them carefully; and
(d) never give your Card number or any other Card information to anyone unless you know who they are and why they need such information.
3.2 We recommend that you protect your Card from scratches and exposure to magnets which may damage the Card and result in it not being readable when presented at a Participating Restaurant as a form of payment.
USING YOUR CARD
4.1 The Card may only be used in Participating Restaurants.
4.2 We will debit the amount of all Card Transactions to the Card, at the time that the transaction takes place. You must not use the Card to spend more than the Card balance at any time. If you attempt to spend more than the Card balance your transaction may be declined.
4.3 You cannot stop a Card Transaction after it has been authorised. You authorise a Card Transaction by following the instructions provided by the Participating Restaurant to authorise a transaction, which includes:
(a) swiping the Card over the card reader;
(b) where requested to do so, signing a receipt for the relevant Card Transaction;
(c) providing Card number and/or other details as required; or
(d) confirming the order online, if applicable.
The amount of the Card Transaction must be confirmed with the Participating Restaurant at the time of authorisation.
4.4. You can use your card multiple times as long as the Card is valid or until the balance reaches zero (£0).
4.5. We are not responsible for the processing of the payment or the good or services provided to you by the Participating Restaurant.
4.6. Authorisations may be declined at some Participating Restaurants. We are not liable in any way when an authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part.
4.7 We will not issue statements. You can obtain your Card balance or obtain information about previous Card Transactions by visiting the Website or calling GVS on 0345 434 9993. You are responsible for monitoring your Card balance and for ensuring that there are sufficient funds on the Card at all times to pay for Card Transactions. The up to date Card balance and any recent Card transactions will be available to view the same day. You can print out the transaction history for your records.
4.8 If the amount of a Card Transaction which you wish to make using your Card is greater than the available balance, you can pay the difference by any other payment method accepted by the Participating Restaurant.
4.9 The money on your Card is available to you to use for 12 months. You will see a ‘Valid Thru’ date on the front of your Card. This will only be used as the expiry date when shopping online. if applicable.
4.10 GVS will not be liable for any defects in any goods or services paid for using the Card. Any queries or complaints about such goods or services should be addressed to the relevant Participating Restaurant(s).
FEES AND CHARGES
5.1 The amounts of fees and details of when they will be payable are set out in the table below. All fees will be debited directly to the Card as they arise.
Fees & Charges Table
Card Replacement Fee (if the Card is lost, or stolen and we issue a replacement card at your request)
£5 fee per Card
RESTRICTION ON USE OF THE CARD
6.1 The following Card limits will apply:
Minimum Load Amount £15
Maximum Load Amount £100
The amount you pay onto the Card must be in multiples of £1.
6.2 The Card belongs to us. We may, at our reasonable discretion and without prior notice to you, restrict the use or operation of the Card in circumstances where:
- you are in breach of this Agreement;
- we have reasonable grounds to suspect unauthorised use of the Card, fraud, theft or dishonesty; or
- we have any legal, regulatory or other objectively justifiable reason.
In such circumstances, we will be entitled to take such steps as we consider reasonably necessary to:
- block the use or operation of the Card;
- refuse to allow or authorise a Card Transaction;
- suspend, restrict or terminate your right to use the Card;
- withdraw the Card; or
- refuse to replace the Card.
This may include us or any person acting on our behalf (including a Participating Restaurant or another company within our group) retaining the Card at any time without notice to you.
Where we take any such steps, we will notify you and give our reasons for doing so as soon as we are permitted to do so when you contact us. Where the Card is blocked, and you believe it may be because of the circumstances above please contact us on 0370 085 4141 and we will advise you as to how the block may be removed or will issue you with a replacement Card (if after our investigation we believe the relevant circumstances which described above no longer apply). We may ask you to return the Card to us (cut in half vertically).
6.3 You must not use the Card:
(a) after any notification of its withdrawal is given to you;
(b) once the Card balance reaches zero (£0); or
(c) as payment for any illegal purchase.
7.1 The Card can be used for Card Transactions in the UK only; the Card may not be used abroad.
7.2 The Card cannot be used in automated teller machines (“ATMs”) to obtain cash.
THEFT, LOSS, MISUSE OF CARDS
8.1 You should treat the Card as if it were cash. If the Card is lost, stolen, damaged or fails to operate correctly or if the Card number becomes known to any unauthorised person you must immediately notify Customer Services (details below). You must quote the Card number; if you do not quote the Card number, we will not be able to cancel the Card or issue a replacement Card. If your notification is made orally it must be confirmed in writing within fourteen (14) Business Days. Notification should be made to:
GVS Prepaid Ltd
PO Box 52796
London EC1P 1ZA
Telephone: 0345 434 9993
8.2 If you subsequently find the original Card, you must notify us immediately. You must not use the original Card.
TERMINATION AND CANCELLATIONS
9.1 You have a right to cancel your Card and thereby this Agreement without reason and without being charged the Redemption Fee (as referred to in the Fees and Charges Clause 5) for a period of up to fourteen (14) days after you have purchased the Card (“Cancellation Period”). Note this right only applies to the purchaser of the Card. You can cancel by calling our Customer Services on 0345 434 9993. This will not entitle you to a refund of any Card Transactions made up to the date you notify us of your cancellation.
9.2 We can terminate this Agreement for any reason at any time. The most current version of this Agreement is available on the Website.
9.3 If your Card is cancelled or you have terminated this Agreement in accordance with this Clause 9, we will immediately block your Card so it cannot be used. Any funds remaining on your Card will be returned to you once all Card Transactions and all relevant fees (see Clause 5) have been processed.
10.1 It will be necessary in all cases for a Participating Restaurant to obtain authorisation from us or our agents to honour the Card for a particular Card Transaction; this is to ensure that there are sufficient funds on the Card. We may refuse to authorise a Card Transaction at any time if there are insufficient funds on the Card.
10.2 A Participating Restaurant may not be able to obtain authorisation from us in some circumstances (for example, if there is a problem with the phone line between the Participating Restaurant’s premises and our authorisation centre). If this happens, we will not be responsible if you are unable to use the Card for a particular Card Transaction. Furthermore, we will not be liable for the refusal of any Participating Restaurant to accept or honour the Card for any reason.
10.3 If a Participating Restaurant becomes liable to make a refund to you, we will not credit the amount of any refund to the Card; refunds are a matter between you and the relevant Participating Restaurant.
10.4 For Card Transactions online please retain your Card as Participating Restaurants may make refunds onto the Card used for the initial payment should it be necessary.
10.5 The list of Participating Restaurants is subject to change from time to time and restaurants listed may withdraw from the programme at any time. A list of currently Participating Restaurants is available on the Website.
11.2 We collect and process personal data (such as name, address, phone number and e-mail address) when you purchase the Card online. We use this data to deliver the Card(s) to you or the person you have requested us to send the Card to. We may also collect such personal data when you contact us in order for us to assist with a query about the Card you hold or to process a Card redemption request.
11.3 We will only share your personal data with third parties and with other companies in the GVS group of companies in order to provide Card delivery or customer contact centre services on our behalf.
11.4 We will not use your personal data for marketing, unless, when you purchase your Card online (or such other time we contact you), you opt in to receiving marketing information. If you have provided such opt-in, we may from time to time contact you with details of products and services we think may be of interest to you. If you no longer want to receive such communications, please advise Customer Services.
11.5 You explicitly consent to us accessing, processing and retaining any information you provide to us for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under data protection legislation.
12.1 We will not be liable for any delay or failure in performing any of our obligations in respect of the Card, including without limitation any refunds resulting from incorrectly executed or unauthorised transactions, where such delay or failure occurs because of any abnormal or unforeseeable circumstances beyond our reasonable control, the consequences of which could not have been avoidable despite our efforts to the contrary, or where such delay or failure arose because of our obligations under any applicable law.
12.2 The accounts and records kept by us or on our behalf shall, in the absence of an obvious error, constitute sufficient evidence of any facts or events relied upon by us in connection with any Card Transaction or matter or dealing in relation to the Card.
12.3 We may disclose details of the Card to any person acting as our agent in connection with the use or issue of the Card.
12.4 This Agreement shall be governed by and interpreted in accordance with English law and is subject to the non-exclusive jurisdiction of the English courts.
12.5 All communications under this Agreement will be in English.
12.6 We may record or monitor phone calls with you for training purposes, to enable instructions to be verified and to assess whether our service standards are being met.
If you are not satisfied with any aspect of the service offered, please contact Customer Services on 0370 085 4141 or write to Customer Services at
GVS Prepaid Ltd
PO Box 52796,
They will be pleased to help and explain the complaints procedure in more detail. A copy of the complaint’s procedure is available upon request. We will try and resolve your complaint as soon as possible. Often however, the complaint will need to be investigated. In most cases we will provide a full response to your complaint within fifteen (15) Business Days after the day on which we receive your complaint. However, if we are not able to do so due to exceptional circumstances, we will provide you with a full response within thirty-five (35) Business Days, in which case we will inform you of the delay. If your complaint cannot be resolved, you may refer it to the Financial Ombudsman Service (the “FOS”). The FOS provides a free, independent service which might be able to settle a complaint between you and us. You can contact the FOS at
Financial Ombudsman Service
Telephone 0800 023 4567 or 0300 123 9123
If we have not been able to resolve your complaint to your satisfaction AND you have bought our product or services online:
The European Commission has established an online dispute resolution platform (ODR platform) which is specifically designed to help customers resident in the European Union who have been unable to resolve a complaint with traders established in the European Union from which they purchased goods or services online. You can submit your complaint online through the ODR platform in any of the official languages of the European Union. The platform will then send your complaint to the FOS for an independent review within 90 days.
You can access the ODR platform here at http://ec.europa.eu/odr
You will need:
our email address: email@example.com
our website address: www.one4allfavourites.com; and
our location: GVS Prepaid Ltd, PO Box 52796, London, EC1P 1ZA
The One4all Restaurant Favourites Gift Card is issued by GVS Prepaid Ltd. GVS Prepaid Ltd is incorporated in England with limited liability. Registered Office; Westside, London Road, Hemel Hempstead, HP3 9TD.
Effective from 22 March 2021